One of the ignored issues of the George Bush administration was its failure to respect and honor the needs of those who served. During his initial years in office, Bush did little to enhance the ability of the Veterans Administration to expand counseling services to those who had been in combat. Newly appointed VA Secretary Eric Shinseki who was a former combat soldier and chief of the American armed forces, sent an open letter to all veterans in which he made clear, “the Department of Veterans Affairs has a solemn responsibility to all of you, today and in the future.” He promised to reorganize the department so it could more effectively serve needs of veterans. Joe Davis of the VFW said he was pleased the leader of the VA, “is communicating in simply language that his customers are his No. 1 priority and the reason his department exists.”
Too often the past few years veterans have been ignored even in death when President Bush would not allow pictures of those who died.